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Verbal Communication

The term verbal communication consistently evokes the idea of spoken communication, but written communication is also important for verbal communication. Reading this book you are decoding the writers written verbal communication to learn more about communication. The sharing of information between people by utilizing speech. Verbal communication refers to our utilization of words while nonverbal communication alludes to communication that occurs through means other than words, for example, non-verbal communication, signals and quietness. Both verbal and nonverbal communication can be spoken and composed. Many individuals mistakenly expect that verbal communication alludes only to spoken communication.

It includes oral and written communication.

Oral Communication : Oral communication is most common form which includes use of words as medium of communication. A security guard needs to learn the oral communication skill for the following purposes :-

  • To handle security related complaints.
  • Respond to queries from visitors.
  • Extend gratitude at all levels.
  • Extend assistance.
  • Greet visitors.

Written Communication : Written communication is a skill to communicate in writing in the following manner :-

  • Write legibly.
  • Write clearly.
  • Include essential details.
  • Use approved formats.

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